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Friday, December 19, 2008

One to None Email enquiries



80% of business people expect a reply from an email within 3 days! No one expects an email enquiry to take over a week to get answered, yet my research, together with the MBA Marketing students of Les Roches in Switzerland ,show that nearly 80% of email enquiries to business web sites go unanswered.

What's your experience of using email to enquire about products?

3 comments:

  1. yes, i agree. we normally expect immediate answer..

    good to know you and nice blog..!

    ReplyDelete
  2. Time to do another survey and see if things have got worse in the recession.

    ReplyDelete