https://www.linkedin.com/today/post/article/20130111172921-10842349-in-service-cultures-what-you-manage-is-what-you-get?_mSplash=1
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Sunday, January 20, 2013
Sunday, January 6, 2013
2001 - Starwood Announces Global Launch of Six Sigma - First in Hospitality Industry
http://www.hospitalitynet.org/news/4007061.html
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Thursday, January 3, 2013
HEAT system for complaint handling
Hear
Empathise
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http://www.hotelnewsnow.com/mobile/articles.aspx?articleid=9633
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Empathise
Apologise
Take action
http://www.hotelnewsnow.com/mobile/articles.aspx?articleid=9633
Please note this change to my primary email account.
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