80% of business people expect a reply from an email within 3 days! No one expects an email enquiry to take over a week to get answered, yet my research, together with the MBA Marketing students of Les Roches in Switzerland ,show that nearly 80% of email enquiries to business web sites go unanswered.
What's your experience of using email to enquire about products?
sad but true!
ReplyDeleteyes, i agree. we normally expect immediate answer..
ReplyDeletegood to know you and nice blog..!
Time to do another survey and see if things have got worse in the recession.
ReplyDelete