TripAdvisor seems to know that some people go a little over the top when reviewing. So armed with facts (not just your opinion) you can make direct contact to TripAdvisor ( the link is set out below. If however you only have your own opinion to fall back on, then make a response online to the TripAdvisor site under the review - avoid a slagging off match and try to defuse the situation. Also make sure that a designated person looks after the resonses, not the office temp or the "room service department."
I have mayself given negative reviews of restaurants and I am suprised that they neither post a response, contact me or seek to get my remarks removed - perhaps hoteliers are very slightly more aware of the implcations of these reviews as I am constantly shocked at how few large Brands have any formal system for dealing with negative or indeed positive responses. Just how nice would be it to see a thank you note under a good review - a great opertunity to say something new about your product (ie thanks for your review, it was good of you to show us that you enjoyed your stay, we are always trying to improve our services and it's good to know when we are doing well. "Why not try out our new in-room Baby sitting service on your next visit?")
Here is the magic feedback address and follow the links through from there www.tripadvisor.com/owners look
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