Great TripAdvisor complaint advice

As I have explained in the past - armed with facts TripAdvisor will remove some negative comments. If however you only have a point of view - it is probably best to answer a comment directly to the person and tell the story of that response on TripAdvisor.

Follow this link through from this article http://londonhotelsinsight.com/2009/05/13/which-london-hotel-best-handles-complaints/ as it has very valuable advice too.

in reference to: How London hotels should respond to TripAdvisor reviews (view on Google Sidewiki)