Is Quality going out of fashion?

Playing with Google Trends, I thought I might find that current and past states of mentions would show plenty of activity for quality systems. I had thought with increase of web users that more and more people would be looking for guidance in Quality Systems.
Wrong!
The general trend was progressively downwards - only Lean, Lean Six Sigma and Agile showed growth but none of them matched the overall mentions of Six Sigma, ISO 2001, Kaizen and JIT.

Click here to see the search results

I think that this is really indicating that managing quality is not as popular a subject as it was in the middle of the last decade.
Much as expected those countries most interested in quality issues was almost always India and the East Asia, Antipodes  Brazil, Chile and North America - Europe was more patchy in its interest.

Six Sigma in Hotels discussion

Link to an interesting discussion on Six Sigma in a hotel setting.
http://forum.benchmarksixsigma.com/topic/884-six-sigma-in-a-hotel/page__pid__18675#entry18675

[Infographic] Consumers and Bad Customer Service in Ecommerce

http://www.brainsins.com/us/blog/infographic-consumers-and-bad-customer-service-in-ecommerce/1686

Cornel research into duplicate and false reviews

P11-1032.pdf (application/pdf Object)

Trip Advisor - big bad wolf? No such thing as failure only feedback

Are hoteliers and restaurateurs really frightened of TripAdvisor.  3 months of blog watching and reading press releases leads me to conclude that hoteliers are just waiting till it goes away. Advice that you should not have a link to the site or reviews "incase they are negative" is typical of the paranoia present.

It seems that mostly no-one uses selected and considered views to improve their products.  I have been posting good and bad reviews of restaurants and just no-one has come back to make a comment about my posts and reviews.

In 10 years of hospitality coaching only one client has asked me to monitor their reputation and to recommend remedial action where appropriate. With falling occupancy and reduced spending it is time to get real and embrace independent review sites.  Use them to improve the product and to remedy mistakes, after all we all make them and "there is no such thing as failure only feedback."