Restaurant KPIs

http://www.profitablehospitality.com/public/1035.cfm

Article: What We Do – Semantic Technology & Social Media Management

What We Do – Semantic Technology & Social Media Management
http://www.trustyou.com/

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Article: TrustYou Offers Free Guest Survey Tool to Hotels; Complimentary Product Enables Capture, Analysis, Response and Integration of Reviews through a Hotel's Own Site with Follow-up Push to Third-party Sites / December 2011

TrustYou Offers Free Guest Survey Tool to Hotels; Complimentary Product Enables Capture, Analysis, Response and Integration of Reviews through a Hotel's Own Site with Follow-up Push to Third-party Sites / December 2011
http://www.hotel-online.com/News/PR2011_4th/Dec11_TrustYouTool.html

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Article: ReviewAnalyst Survey – Semantic Technology & Social Media Management

ReviewAnalyst Survey – Semantic Technology & Social Media Management
http://www.trustyou.com/review_analyst_survey_en.html

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Article: A Chrysalis Moment For Transforming Management?

A Chrysalis Moment For Transforming Management?
http://www.forbes.com/sites/stevedenning/2011/12/16/a-chrysalis-moment-for-transforming-management/

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Article: What is Six Sigma? Why Six Sigma? The Six Sigma Revolution

What is Six Sigma? Why Six Sigma? The Six Sigma Revolution
http://www.facebook.com/notes/six-sigma/what-is-six-sigma-why-six-sigma-the-six-sigma-revolution/135065586506656

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Jay Arthur book

http://gigabytefiledownload.com/search.html?wm=156&sub=4&search=Lean%20Six%20Sigma%20Demystified&key=doc1

EFQM new definition of Social Responsiblity

http://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/index_en.htm

Pareto chart software - FREE

http://quality-news.com/1674/pareto-chart-free-application/

Nuts and Bolts of Chart Types | Visual.ly

http://visual.ly/nuts-and-bolts-chart-types

Mobile Video Presentations | Brainshark

http://www.brainshark.com/what-is-brainshark/brainshark-mobile

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10 Awesome Free Tools To Make Infographics

http://www.makeuseof.com/tag/awesome-free-tools-infographics/

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The Infographics Showcase - Data Visualization - Infographic Design

http://www.infographicsshowcase.com/

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Poster by PowerPoint

http://www.library.ucsf.edu/sites/all/files/ucsf_assets/ppt_poster_tutorial.pdf

One view of the quality map

Survey into most commonly used Six Sigma tools

David Wood (@davidvwood) 04/12/2011 03:22 bit.ly/s4gPjb via Zoomerang